bk200 Casino & Sportsbook Data Care

This page describes what we collect when you use bk200 and how we keep that data protected. We process personal information only to operate our platform, comply with law, and protect you and our business. We do not sell your data to third parties. We do not use your information for marketing outside bk200.

Our data practices cover identity verification (Know Your Customer / KYC), account management, payment processing, and regulatory compliance. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), your financial information flows to our payment partners. We act only as a processor—we do not store your card numbers or bank passwords.

We store your data on encrypted servers with firewalls and access controls. Our infrastructure may sit outside your jurisdiction; we explain this practice below. If you have questions about your personal information on bk200, contact our privacy team through your account settings or the contact details at the end of this policy.

What We Collect

We collect information in three categories: what you provide, what our systems record, and what third parties share with us.

Information you provide: When you open a bk200 account, you give us your email, password, name, date of birth, address, and phone number. During identity verification, we request government-issued identification (passport, identity card, or driver's license) and proof of address. We use these details to comply with Know Your Customer (KYC) law and prevent fraud.

Information our systems record: We log every transaction on bk200—deposits, withdrawals, game activity, login times, and your account balance. We track your IP address, device type (Android phone, iOS browser, desktop), and connection speed. We use cookies to remember your login and preferences. Our servers record these logs for security, troubleshooting, and regulatory reporting.

Information from payment partners: When you deposit or withdraw, our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may share transaction confirmations and payment status with us. We do not receive your bank password or e-wallet credentials—only confirmation that the transaction succeeded or failed.

KYC data
Your government ID, proof of address, and name are required for account verification and are kept indefinitely for compliance.
Transaction logs
All deposits, withdrawals, and game activity are logged and retained for regulatory reporting and dispute resolution.
Device and network data
Your IP address, browser type, device model, and connection quality are recorded for security and platform troubleshooting.
Cookies
We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use advertising or tracking cookies on bk200.

How We Use Your Data

We use your information to run bk200 and comply with law. Specifically:

  • Account management: We use your email, name, and address to maintain your account, process withdrawals, and send important notices about account changes.
  • Payment processing: Your banking details (or e-wallet account) are shared only with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment when you deposit or withdraw. We do not store your card or bank details; we delete transaction information after processing.
  • Compliance and fraud prevention: We use your KYC data and transaction history to comply with money-laundering and terrorism-financing regulations. We may flag unusual activity—for example, rapid deposits followed by immediate withdrawals—and ask you to verify your identity.
  • Customer support: If you contact our support team, we use your account history and messages to troubleshoot issues and resolve disputes.
  • Platform improvement: We analyze aggregate, anonymized data (not tied to you personally) to improve game performance, identify bugs, and optimize our Android and iOS apps.

Third-Party Processors

We rely on external services to operate bk200. These partners are bound by contracts to protect your data and use it only for the purposes we specify.

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet operate as e-wallet intermediaries. mobile banking, local payment, online payment, and e-wallet provide virtual-account services. Each payment method has its own privacy policy. We recommend you review their terms before depositing.

Cloud hosting and database providers: Our servers may be located outside your jurisdiction. We use encryption in transit and at rest to protect your data during storage and transfer.

Analytics and security tools: We use third-party tools to detect fraud, monitor platform performance, and secure our infrastructure. These tools process your transaction data but not your identity.

Note: We do not share your KYC data (government ID, full address) with payment partners unless required by law or for dispute resolution. We do not sell your email, name, or activity logs to advertising networks or data brokers.

Your Rights on bk200

You have the right to access, correct, and delete your personal data, subject to legal constraints. If you request deletion of your KYC information, we may retain a copy for regulatory compliance for a fixed period after account closure.

To exercise these rights, log into your bk200 account and navigate to Account Settings > Privacy & Data. You can download a copy of your personal information or request deletion. Our privacy team will respond within 5 to 10 business days.

You also have the right to object to certain types of data processing—for example, if you do not want us to use your email for support notifications. You can adjust these preferences in your account settings. However, some data (transaction logs, account history) must be retained for regulatory and security purposes.

Data Retention and Deletion

We keep your data only as long as necessary. Here are our retention timelines:

  • KYC data (ID, address, name): Retained indefinitely for regulatory compliance.
  • Transaction logs (deposits, withdrawals, game activity): Retained for a minimum of 5 years for tax and anti-fraud purposes.
  • Account login and activity logs: Retained for 2 years for security and dispute resolution.
  • Cookies and session data: Deleted when your browser closes, or after 30 days of inactivity if you remain logged in.
  • Support messages and correspondence: Deleted after 1 year unless relevant to an ongoing dispute.

If your account is closed, we retain KYC and transaction data for regulatory purposes but delete device logs and cookies. If you request full deletion before closure, we comply except where law requires retention.

Security Measures

We protect your data using industry-standard encryption and access controls. Your password is hashed and salted—we do not store it in plain text. Your connection to bk200 uses HTTPS encryption. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing.

However, no system is entirely risk-free. If we discover a breach, we will notify you and any affected regulatory authorities within the timeframes set by applicable law. We maintain a breach-response plan and cyber-liability insurance.

Jurisdiction and Cross-Border Data

Our infrastructure may sit in jurisdictions outside Indonesia. When you use bk200 from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data may be transferred to and processed in other countries. We use contracts and encryption to ensure that overseas data is protected to the same standard as if held locally.

By using bk200, you consent to this cross-border data transfer. If you do not consent, you may not be able to use our platform. If you have concerns about overseas processing, contact our privacy team before creating an account.

Changes to This Policy

We may update this privacy policy if our practices change or if law requires it. We will notify you by email if the changes are material. Your continued use of bk200 after notification means you accept the new terms. If you do not accept, you have the right to close your account and withdraw your balance.

Contact bk200

If you have questions about your data on bk200, or if you wish to exercise your privacy rights, contact our team:

  • Through your account: Log into bk200 and use the Help section to submit a privacy inquiry. Response time: 5 to 10 business days.
  • Email: [email protected] (include your account email and a description of your request).
  • Mailing address: Available in our about us page.

You also have the right to lodge a complaint with your jurisdiction's data-protection authority if you believe we have violated your privacy rights. bk200 complies with applicable privacy law and cooperates with regulatory inquiries.

Legal and Jurisdiction Information

Our services on bk200 are offered only in jurisdictions where local law permits online gaming, sportsbook betting, and wagering activities. We do not operate in territories where such services are prohibited by statute or regulation. Before accessing bk200 to play slots, live-dealer tables, sportsbook markets, or esports betting, users are responsible for confirming that their jurisdiction allows participation in the types of games and markets we provide.

We monitor legal frameworks across regions and may restrict access from certain locations without prior notice if local law changes. Our payment partners—DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI—also enforce their own jurisdictional rules. Their restrictions may prevent or delay transactions even if bk200 is otherwise accessible in a user's area.

The availability of specific games and markets—live-dealer tables, slots, sportsbook, and esports—may vary by jurisdiction. Some regions permit sportsbook betting but restrict live-dealer play, or vice versa. We display only the games available to a user's detected location when they log in. If a user travels across borders or uses a VPN, their access may change based on their detected location at that time.

To open and use a bk200 account, users must meet the legal requirements of their jurisdiction. In most regions, this means users must be of legal age to enter binding contracts and participate in gaming activities. We do not enforce a universal age rule; instead, we defer to the law of the user's location. During account verification, we confirm identity and age against the information users provide, and we may request government-issued identification to verify these details.

Our terms require that account information is accurate and current at all times. Fraudulent or misleading details—false name, false date of birth, false address—may result in immediate account suspension and forfeiture of any remaining balance. We conduct periodic compliance checks, especially around deposits and withdrawals, to ensure accounts remain eligible for continued access and use on the bk200 platform.

If a user's jurisdiction's law changes and their account becomes ineligible, we will notify them and provide a reasonable window to withdraw their remaining balance. We do not automatically confiscate funds in such cases; we follow applicable law and give users the opportunity to recover their money.

Users are solely responsible for verifying that their access to and use of bk200 comply with the laws and regulations of their jurisdiction. We provide the platform and games, but we do not provide legal advice. If users are unsure whether online gaming is legal where they live, they should consult a local attorney or contact their jurisdiction's regulatory authority before creating an account or depositing funds.

Some jurisdictions permit online gaming but impose restrictions on certain game types, marketing practices, or payment methods. For example, a user's country may allow sportsbook betting but prohibit live-dealer tables, or it may restrict QRIS transactions for gaming operators. It is the user's responsibility to understand these nuances and act accordingly. bk200 cannot be held liable if users engage with our platform in violation of their local law.

If a user is a resident of a jurisdiction where bk200 is not permitted to operate, they may still be able to access our site through technical means (VPN, proxy, etc.), but doing so is a violation of their local law, not ours. We disclaim responsibility for any legal consequences users face as a result. Our platform is designed for jurisdictions where we have legal permission to operate; accessing from a restricted location is the user's choice and their risk.

We collect personal data—name, date of birth, contact details, address, identification documents—during account creation and identity verification (Know Your Customer / KYC). Our payment partners (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) also receive banking information during deposit and withdrawal transactions. We do not sell or share user data with unrelated third parties; we share data only with financial institutions and regulatory bodies as required by law.

User data is stored on encrypted servers and protected under standard industry security practices. We employ firewalls, access controls, and regular security audits to safeguard information. However, no online system is entirely risk-free. In the unlikely event of a data incident, we will notify affected users and any relevant regulatory authorities as required by applicable law. For full details on our data practices, retention timelines, and your privacy rights, see the detailed privacy policy above.

Users have the right to access, correct, or delete their personal data, subject to regulatory retention requirements. KYC information (government ID, proof of address) must be retained indefinitely for compliance. Transaction logs are retained for a minimum of 5 years. Users can exercise these rights by logging into their account and navigating to Account Settings > Privacy & Data, or by contacting our privacy team at [email protected].

Users with legal questions about bk200—regarding jurisdiction, account eligibility, data handling, or regulatory compliance—may contact our legal and compliance team. Visit our about us page for contact details, or use the support form within the platform. For urgent matters, email our legal department directly. Response times are typically 2 to 5 business days, depending on the complexity of the inquiry.

Government agencies, regulators, or law-enforcement bodies may direct legal requests, subpoenas, or court orders to our legal department. We comply with valid legal requests and cooperate with authorities as required by applicable law. Our terms of service and privacy policy describe the scope of such cooperation.

For disputes or complaints about our services or privacy practices, users may also refer to consumer-protection agencies or data-protection authorities in their jurisdiction. Some regions have established ombudsman or dispute-resolution bodies for online gaming or data privacy; if such a body exists in the user's area, we encourage them to file a complaint there if they cannot resolve an issue directly with bk200.

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